Experience

Founder

The Thorpe Group

  • Web strategy and management consultancy catering to educational institutions, non-profit organizations, and small businesses.
  • Consult on matters of branding and design, user experience, information architecture, content management, web development, and systems implementation.

Director, Web Strategy

University of Washington

  • Lead a team of content authors and strategists, web developers, and infrastructure engineers responsible for the primary homepage of the University of Washington, as well as many top-level sites, our storytelling efforts, and campus partner websites.
  • Contribute to and oversee the development of our storytelling process, which seeks to elevate the University and tell the stories of the faculty, staff, and students who create impact through their work.
  • Advance adoption and implementation of the University’s integrated marketing and communications strategies across the UW’s digital properties and related platforms.
  • Consult with departments on matters of content strategy, storytelling, web development, infrastructure, and brand alignment.
  • Oversee the building and maintenance of the university’s central web marketing platform, and supervise the development of templates, themes, and plugins used centrally and by many departments across campus.
Related Work

I've done a lot, show a little less.

Associate Director, Web Development

University of Washington 2016 — 2018

  • Led a team of Web developers and infrastructure engineers who maintained the primary web hosting platform for the University of Washington.
  • Published and maintained a series of themes and plugins used on our platform and by many departments on campus.
  • Developed and produced several stories for the University’s storytelling effort and on behalf of the University’s campaign.
  • Hired and coordinated with vendors, consultants, and freelancers to support the efforts of the team.
  • Acted as an ambassador between the larger marketing web team and the campus community by attending web- related events and meetups, providing consulting services, offering training, and acting as an advocate for web development on and off campus.
Related Work

Assistant Director and Web Manager

University of Washington, Human Resources 2013 — 2016

  • Led a team of designers, developers, writers, and marketers who worked to promote Human Resources information and events.
  • Maintained central websites and created new sites for programs.
  • Project managed and led the team through the overhaul of the (then) 3,000+ website to a new CMS- based site. Created new applications to track nominations for recognition awards that increased nominations.
  • Monitored and reported on Web analytics.
  • Worked with team to find new ways to promote information, programs, and events using both traditional and non-traditional marketing approaches. Helped team to increase reach on social media platforms. Executed timely online communications and email campaigns.
  • Set standards and created and maintained policies and procedures for development efforts. Mentored team on web design, web development, usability, accessibility, and content strategy.
Related Work

UI/UX Manager

Hark.com 2013

  • Lead executive team through rebranding and product redesign efforts.
  • Created the user experience and user interface of the next generation of products for an entertainment startup.
  • Documented the experience through personas, information architecture diagrams, interaction maps, and wireframes to show functionality and interactivity. Created user interface designs to transform functionality requirements into a cohesive, branded experience.
  • Set direction for front-end design and development. Worked closely with the development team to hand-off UX and UI documentation, requirements, and designs, as well as provided quality checks upon completion.

UX Designer / Developer

Tune 2012 — 2013

  • Created user experience flows, wireframes, and compositions for a series of affiliate marketing Web sites for a bootstrapped startup.
  • Wrote, maintained, and debugged front-end code for Web and mobile Web products, including sites specifically designed for iOS devices.
  • Created and executed front-end development guidelines and style guides. Created working documents, functional specifications, and project plans to ensure that both design and development are not only in sync but are also delivering on time.
  • Maintained WordPress blogs and marketing Web sites.

Lead Web Designer

Groundspeak, Inc. 2007 — 2012

  • Lead a team of front-end designers and developers working on a series of independently branded GPS–based gaming Web sites. Designed and maintained a consistent Web presence across all sites while addressing the unique design challenges of each site.
  • Increased premium membership sales by 60% with calculated design changes.
  • Set standards and practices for user experience design and front-end development. Ensured cross–browser compatibility, usability, and accessibility across all Web properties.
  • Worked with team members to create, refine, and implement new designs and code for Web sites, marketing campaign Web sites, and banner advertisements.

Front End Web Developer

Catalysis Corporation 2006 — 2007

  • Worked directly with Microsoft employees and managers to create marketing campaigns for products and services.
  • Successfully executed all enterprise-level Windows Vista marketing campaign designs. Worked on a wide variety of media from Web sites, CD/DVD kits to interactive presentations. Developed the front–end components of Web applications.
  • Acted as a technical resource for team members by maintaining standards and instructing others in: HTML mark–up authoring, dynamic HTML implementation, information architecture, template design and implementation, development tools, and user experience.
  • Lead implementation of customer graphic design and mark–up and developed supporting documentation including imaging and site guidelines.
  • Worked with team members to research, refine, and create new user experience methodologies and technologies for application in Web development.
  • Instructed employees, clients and contractors in Web graphic production standards and developed supporting documentation and final production checklists.

Educational Consultant

Loyola University Maryland 2002 — 2006

  • Created the Training and Development department for Loyola University Technology Services.
  • Managed a team of staff members and student employees.
  • Responsible for converting Web sites from a static Web server to a content management system. Trained end users to manage their new sites.
  • Responsible for delivering technical training classes and developing training class curricula. Met with members of the university to identify training needs and develop training plans and schedules. Responsible for setting the direction for the university's approach to technical training, development of training curricula and delivery methods, including published material, Web-based offerings, and other leading-edge approaches.

Web Administrator

Loyola University Maryland 2000 — 2002

  • Responsible for ongoing oversight of Web strategy and operations.
  • Developed business plan and annual budget for Web-site function. Accountable for budget, staff planning, management, and product and service delivery.
  • Oversaw operational activities of the Web sites with specific attention aimed at content creation and Web-site maintenance.

Web Developer

Loyola University Maryland 1997 — 2000

  • Created and maintained content, code, and design on internal- and external-facing sites.
  • Reviewed content for accuracy and quality of information. Provided direction to writers and individuals responsible for converting text to Web pages.
  • Participated in the implementation of new user interfaces and Web applications.

Side Hustles

  • Atelier Thorpe, 2019
  • ISITaYES?, 2013
  • Bracket's Mercantile, 2013
  • VeloRacks, 2012
  • Zaprica, 2012
  • Math 4 Kids, 2010
  • Feng Shui Planner, 2010
  • Sandlot Management Consultancy, 2006

Volunteer Gigs

  • Be My Eyes, 2019
  • LinkedIn Advisory Board, 2019

Education

MAS, Psychology
2003
Loyola University Maryland
BA, Psychology
2000
Loyola University Maryland

Skills

  • User Experience Research and Design
  • Information Architecture
  • Content Strategy
  • User Interface Design
  • Graphic Design
  • Web Development (HTML / CSS / JS / PHP / MYSQL)
  • WordPress
  • Accessibility
  • Analytics and Data Visualizations
  • Search Engine Optimization
  • Email Marketing
  • Social Media Marketing
  • Project Management
  • Agile Methodologies

Certifications

Certified Digital Marketing Professional
Digital Marketing Institute
Issued 2021
Professional Certified Marketer
American Marketing Association
Issued 2021
Certified Compassion Fatigue Professional
PESI
Issued 2021
Food Worker Card
Public Health, Seattle & King County
Issued 2021 – Expires 2023
MAST Permit
State of Washington
Issued 2019 – Expires 2024
Notary Public
State of Washington
Issued 2019 – Expires 2023

Awards

  • CASE Silver Award for UW Commencement livestream, 2021
  • Hermes Platinum Award for UW Recognition Gala livestream, 2021
  • CASE Gold Award and Platinum Honorable Mention for "Yes It's Possible" campaign, 2020
  • CASE Gold Award for "A Lifeline to Mental Health" immersive story, 2019
  • CASE Gold Award for "Boundless" website, 2019
  • CASE Platinum Silver Award for "For Washington, For the World" campaign, 2018
  • CASE Silver Award for "UW Insider" newsletter, 2017
  • University of Washington Core Values Award, 2017
  • Evergreen Apps Challenge Finalist for "VeloRacks", 2012
  • Windows Phone 7 Showcase for "Geocaching Live", 2011
  • Webby Award for "Geocaching iPhone Application", 2009
  • Loyola University Core Values Award, 2003
  • Employee of the Year, 2000
  • US West National Fellowship, 1999
  • National Merit Scholar, 1996

Contact

Feel free to connect with me on LinkedIn if you'd like to learn more, see examples of my work, or talk about a future opportunity. And while I don't do many of the other social medias anymore, I like the occasional email at twthorpe@twthorpe.com.